Tropi Guide
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Delete your Tropi Guide account

Tropi Guide · self-guided audio tours of Madeira · by Hélvio Viveiros Nóbrega

You can delete your Tropi Guide account and the data linked to it at any time. There are two ways, and you only need one.

1. In the app (immediate)

  1. Open Tropi Guide and sign in, if you are not signed in already.
  2. Go to Support → Account Settings → Delete My Account.
  3. Confirm. The account is deleted straight away.

2. By email (if you no longer have the app)

Email hello@tropiguide.com with the subject Delete my account, from the email address you signed in with. If you used Apple's "Hide My Email", write from any address and tell us the relay address shown in your Apple ID settings. We delete the account within 30 days and reply to confirm.

What is deleted

  • Your account, including your email address and sign-in identifier.
  • Our record of which tours you own.
  • Your ratings and written reviews.
  • Problem reports and records of how your tours went stop being linked to you at once. What remains cannot be traced back to a person, and tour records are deleted after ninety days anyway.

What is kept, and why

  • The store's record of your purchase. Apple (App Store) or Google (Google Play) sold you the tour and keep their own accounting record of the sale, as the law requires of them. That record is theirs, not ours.
  • Support emails you sent us, normally for up to two years.
Deleting your account does not refund purchases; refunds are handled by Apple or Google. A deleted account cannot be recovered, but tours you paid for are not lost: sign in again and tap Restore Purchases in Support, using the same Apple ID or Google account you bought them with.

Downloaded audio, bookmarks and tour progress live only on your phone. Uninstalling the app removes them.